Managing Front Office Operations

0931804288

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Managing Front Office Operations

Managing Front Office Operations

Author: Michael L. Kasavana

Genre: Business-Economics-Finance

PRODUCT DETAILS
Publisher: Educational Inst of the Amer Hotel / Published Year: 2005

Pages: 645 pages / Weight: 1028 g

Dimensions: 23 x 17.5 x 3.5 cm

Notes: The cover page is slightly bent

SHORT DESCRIPTION

Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security.

Available: Only 1 left

Variants

Good, XL, Paperback