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DESCRIPTION
The view that marketing is only concerned with such highly visible aspects as advertising and selling has now been overtaken by the view that marketing is integral to the process of continuously delivering value and excitement to the customer. The goal of marketing is to ensure that customer sxxpectations are exceeded and that ongoing relationships based on mutual satisfaction are developed anđ maintained, thereby securing customer loyalty. Principles of Marketing second edition is a concise and accessible introduction that reflects the breath and diversity of marketing theory and application. The text retains its auhtoritative presentation of marketing theory, yet it written in an entertaining and engaging way.
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